NEZASA TRAVEL PLATFORM V341
We are happy to announce our latest TripBuilder release. Please see these release notes for the most significant changes. Let us know if you have any questions, feedback, or ideas for features or improvements!
By email: [email protected]
Via support portal: https://support.nezasa.com/
Via BucketList: Available in TripBuilder's Cockpit at the Resource Centre
.DISCOVERY
Deep Link Support for "Create Own Tour" Tabs
The TripBuilder "Create Own Tour" option now includes deep link support, allowing users to be directly positioned in a specific tab through a unique URL. This feature is especially useful for sharing links in communications, guiding users to the most appropriate stage of custom itinerary creation.
Find more information here.
“Tags for Default Template Sorting” Setting
The "Tags for Default Template Sorting" setting allows you to control the default order of templates on the Discovery Overview page when no filters are applied. To prioritise templates, simply add their associated tags to this field. If multiple tags are used, their priority is determined by the frequency of their occurrence, which helps resolve any ambiguities.
For example, consider the following configuration: top,top,top,seasonhighlight,seasonhighlight, bestseller.
With this setup, templates tagged with "top" will appear first, followed by those with "seasonhighlight", then "bestseller", and finally all other templates.
Find more information here.
.AGENT CENTRE
Itinerary Deletion in "Checkout Started" at the Agent Centre
We have enhanced the Agent Centre by enabling travel agents to delete itineraries in the "Checkout Started" status. Previously, agents could only remove itineraries in the "Planning" status, often resulting in cluttered itinerary management. Key features of this update include:
Travel agents can now delete itineraries in the "Checkout Started" status, streamlining the management and organisation of itineraries.
A confirmation prompt has been introduced to prevent accidental deletions.
Deleting itineraries at this stage does not impact any bookings, as no bookings are confirmed during the "Checkout Started" phase.
Find more information here.
.PLANNER
Mobile Corrections and UI Improvements
The Planner's mobile interface has been enhanced with the following corrections:
Accommodation filters are now fully functional and correctly applied to the selected results.
The UI has been adjusted to prevent the "Show More" button from overlapping with the children's age dropdown. Additionally, the positioning of the passenger allocation box has been adjusted for improved usability.
.COCKPIT
Character Limit Increased for Translated fields
The character limits for translations have been increased to better accommodate longer text, particularly for more verbose languages. The new limit of 300 characters now applies to service and room category fields. This increase ensures more accurate translations and enhances clarity for users, especially in B2C environments.
Find more information here.
Referencing Templates & Modules Enhancement
TripBuilder now ensures that product references are retrieved from both the latest and published views, providing a complete overview regardless of publication status. This update prevents issues during product deletion and improves visibility in Cockpit. Users can now see referencing templates/modules in all statuses, including drafts and archived versions, across accommodations, rental cars, transfers, activities, and base services.
Support Information for Booking Operations
Clearer support information is now available for three specific booking operations:
Complete Booking Change Manually: This action enables users to make simple changes to itineraries without rebooking components, such as editing ad-hoc component attributes or changing the itinerary title. When using this action, changes will not be cancelled or booked in external systems, even if they appear confirmed in TripBuilder. The confirmation modal now clearly outlines the consequences and impacts of using this action, helping to reduce mistakes from users who select the incorrect confirmation action for their booking changes.
Retry Booking and Retry Booking Changes: These actions allow users to retry a booking or attempt to resolve failed booking changes. It is important to check offline with the supplier before using this action to avoid duplicate bookings, particularly if the system experiences a timeout due to confirmation delays. The confirmation modal now clearly outlines the necessary actions to prevent potential double bookings.
Find more information on Confirming Booking and Booking Change Manually (here) and Post Booking Rescue Tools (here).
Tracking Customer Care Actions in Itinerary History
The Itinerary History feature has been enhanced to provide better tracking of actions executed through the Customer Care action menu. Previously, not all actions from this menu were recorded, leading to potential gaps in action tracking. With this update:
Every action executed from the Customer Care action menu is now recorded in the Itinerary History, ensuring a comprehensive record of all actions taken.
The only exception is the "Print Documentation" action, which does not generate a history entry as it is not specific to Customer Care.
The recorded "Action" in the Itinerary History will directly correspond to the name in the Customer Care action menu, ensuring easy traceability.
This update allows for better oversight and management of itinerary changes, booking failures, and updates.
Find more information here.
Additional Information for Travel Agency Management
We have enhanced the Travel Agencies overview page by adding new data columns - Distribution Channel, Communication Language, and more - along with sorting and filtering options. The column display is fully customisable, as users can define the most relevant attributes while still maintaining a clean interface. Further, it is also possible to include inactive agencies in the listing, which are hidden by default.
Find more information here.
Block Itinerary and Booking Creation for Inactive Agencies
Building on the enhanced management of inactive agencies from the previous TripBuilder version, itineraries linked to inactive agencies can no longer be finalised. This restriction applies to both Customer Care users and agents, preventing them from completing bookings. These updates ensure more accurate and secure handling of itineraries by reflecting the current status of each agency.
Find more information here.
Order History Improvements
The itinerary's Order History in Customer Care has been enhanced to provide a clearer view for Marketplace Operators, Suppliers, and Module Owners using a P2P setup. Previously, only itinerary owners could fully understand booking changes. With this update, users in these roles can access relevant booking details while ensuring sensitive pricing information remains confidential. All itinerary-level price changes in checkout and order are hidden to safeguard pricing details.
Feature availability: only available to Marketplace Owners and Module Owners with a P2P setup.
.INTEGRATIONS
KIWI.com Supplier Decommission
TripBuilder will no longer support the transport supplier KIWI.com. This decision follows a comprehensive review of its usage in customer TripBuilder setups. Please be assured that this change will not affect any existing TripBuilder customer instances.
Find more information on supported TripBuilder suppliers here.
RESTEL Supplier Available in Marketplace
The hotel supplier RESTEL is now available in the Marketplace. You don't need any additional configuration.
Find more information on supported TripBuilder suppliers here.
Feature availability: all marketplace customers.
Migration of RateHawk Supplier Integration
We are transitioning customers who use RateHawk supply via TravelGateX to a direct integration. The next phase involves migrating marketplace customers on 25th February.
The Nezasa team will handle changes to the supplier setup. To ensure a smooth transition, we ask our marketplace customers to consider the following actions:
Markups: If you apply a markup per supplier strategy, please create a new markup for "RateHawk." As RateHawk is being treated as a new supplier, a distinct markup is necessary for setup.
Content Rules: With the direct connection, you can choose whether to distribute non-refundable rates. If you prefer not to display non-refundable offers from this supplier, please create a content rule by navigating to Bedbanks and setting it to exclude No Free Cancellation.
Thank you for your cooperation. If you have any questions or need assistance, please contact us.
Find more information on markups (here) and content rules (here).
Change applicability: all marketplace customers.
.ANALYTICS
(All data shown in this chapter is sample data for demonstration purposes)
TripBuilder Analytics | New “Itinerary Creation Channel” Filter
The Booking Performance and Booking KPI dashboards have a new filter for the “Itinerary Creation Channel” where you can look at performance per creation channel, e.g., all bookings created based on a template, or created from scratch.
Please note that the itinerary creation channel has only been reliably tracked since January 2025.
Find more information here.
Feature availability: only available to customers with access to Advanced Analytics.
TripBuilder Analytics | New Best Seller Products Report
A new "Best Seller Products" dashboard is available at TripBuilder Analytics. This dashboard lists your top-selling templates, modules, accommodations, activities, rental cars, base services, and upsell items, allowing geographical drill-downs and applying filters based on distribution channels and the start dates of services sold. This enhancement will enable you to gain deeper insights into your most popular offerings and optimise sales strategies accordingly.
Find more information here.
Feature availability: only available to customers with access to Advanced Analytics.
.FEATURES FOR UPCOMING RELEASES
Nezasa follows the “Now, Next, Later” framework to outline the development trajectory of TripBuilder, enhancing transparency around our progress. We share these insights with our customers in each new release in the TripBuilder - Now, Next, Later article.