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How to add a Special Offer?

Product Management avatar
Written by Product Management
Updated this week

Overview

A special offer represents a commercial rule (usually related to quantity or time of purchase) that, once met, a product can be sold for less than its usual price. The bonification that impacts the regular price is usually free usage for a limited period or a discount.

TripBuilder supports special offers in the Inventory Product definition. While the most common use cases for Special Offers are applied to Accommodations, the feature is also available (with restrictions) to other product types.

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The information in this article is available in video and with additional details below.

For Inventory Accommodations, special offers can be defined within the Room Categories tab.

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While for Inventory Stop Activities, special offers can be defined within the Service Categories tab.

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The following table shows the mapping between product types and supported special offers.

Product type

Tab for special offers definition

Supported special offers

Accommodations

Room Categories

Bonus Nights

Static Early Bird

Rolling Early Bird

Long Stay

Last Minute

Child Reductions

Transfers

Service Categories

Child Reductions

Transit Activities

Stop Activities

Upsell Products

Base Services

Pricing

Rental Cars

Not supported

Not supported

Transports

A dedicated article on Child Reductions (applied to products and amenities) is available at Child Reduction on Inventory Products. In this primary case, a single type of special offer is available for selection by the user - Child Reduction.

In the present article, we focus on the special offers for Accommodations, although the process is similar for the single case of Child Reductions.

Types of special offers

Option

Description

Bonus Night

e.g. Stay 7/ pay 6

Static Early Bird

Book before date x / Discount y %

Rolling Early Bird

Book at least x days before / Discount y %

Long Stay

Book at least x no of days / Discount y %

Last Minute

Book at most x days before / Discount y %

Child Reductions

Book for children with age x / Discount y (absolute or %)

Partial or strict application of a Special Offer

We allow a partial application of a Special Offer or a strict Special Offer. In the case of a strict Special Offer, when creating an Itinerary, the selected dates of the Accommodation must be, in its totality, within the Special Offers date period.

You can control this by enabling/disabling this setting while creating your Special Offer:

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Enabled

If part of the accommodation dates sit inside the Special Offer period and some dates sit outside, then the Special Offer is only applied to the days inside the valid period of the Special Offer.

Disabled

The accommodation dates must be within the Special Offers validity dates for this Special Offer to be applied to the price.

How to create a Special Offer

1. Click on the Room Categories.

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2. Scroll down until you reach the Combine Special Offers toggle.

If the option Combine Special Offers is turned off, then only one Special Offer can be applied at a time. However, multiple Special Offers can be defined.

Important:

The order in which applicable special offers are determined is as follows:

  1. Bonus Night

  2. Static Early Bird

  3. Rolling Early Bird

  4. Long Stay

  5. Last Minute

Therefore, if a bonus night and a long stay offer are defined, only the bonus night offer is applied. This limit of 1 special offer is hard-coded.

Alternatively, if the option Combine Special Offers is turned on, the user can take advantage of combining certain accommodation special offers versus a cascading approach as previously described without using the feature.

While more complex, this gives users more flexibility to apply special offers to their inventory products, meaning more accurate and competitive quotation offerings to their consumers. When loading their special offers, the user will be able to see which special offers have been combined, and they will receive a notification to alert them if they have tried to load a special offer combination that isn't permitted.

The following table describes which special offers can be applied together when this feature is turned on.

Special Offers

Bonus Night

Static Early Bird

Rolling Early Bird

Long Stay

Last Minute

Bonus Night

NO

YES

YES

YES

NO

Static Early Bird

YES

NO

NO

YES

NO

Rolling Early Bird

YES

NO

NO

YES

NO

Long Stay

YES

YES

YES

NO

NO

Last Minute

NO

NO

NO

NO

NO

3. Click on + Add Special Offer.

4. The screen Add Offer is presented.
​

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5. Enter the Name of the special offer.

6. Select the Type of special offer.

7. Add special offer details depending on the chosen type.

Option

Specific fields

Bonus Night

  • Stay (Nights)

  • Pay (Nights)

Static Early Bird

  • Book Before Date

  • Discount Percentage

Rolling Early Bird

  • Book At Least Days Before

  • Discount Percentage

Long Stay

  • Stay At Least Number of Days

  • Discount Percentage

Last Minute

  • Book at Most Days Before

  • Discount Percentage

Child Reductions

  • Name

  • Age Range (min)

  • Age Range (max)

  • Price Type: Price (Absolute), Price Change (Amount) or Price Change (Percentage)

  • Price

8. Choose if you want to allow a partial application of your Special Offer.

9. Add validity - Season of the special offer.

10. Once all details are added, hit Save to add the special offer to your room category.
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