TripBuilder comes with a powerful help widget which provides all the different types of tools you need to help yourself or to contact the Nezasa support team.
This article will guide you through all the options.
Widget Launcher
The widget launcher can be found in the lower right corner. Click on it to open the widget. A small red point will be shown if there are unread messages and certain type of updates show directly as small message bubble.
Widget Tabs
Home
The home tab offers a selection of quick views and entries such as:
Recent Messages shows ticket/message updates
Ask a question to the AI is aware of the full product knowledge base and the api docs.
Create a ticket if you don't get any further with the AI. Tickets go always to the support team.
status.nezasa.com integration removes the need to go to the separate page. Click on it to get the more detailed content of the status page directly in the widget.
... and there is more when you scroll down like the knowledge base search and news.
Messages
On the "Messages" tab you can start a new conversation with the support AI, continue existing conversations or look into past ones.
Help
The "Help" tab gives you direct search and access to the knowledge base with all its articles.
Tickets
The "Tickets" tab lists all tickets that you have created and shows the status of them. If you need to look into tickets of your colleagues, thus all tickets of the company, simply click on "Go to ticket portal".
Ticket Creation Remark
Ticket creation always starts on the home screen of the widget. There is no ticket creation option in the list of tickets nor in the ticket portal.
Alternatively, send an email to [email protected] which will automatically be converted into a ticket for you and show up in the widget's ticket list.
Ticket Portal
Open the ticket portal via the link on top of the "Tickets" tab in the help widget or by browsing to https://help.tripbuilder.app/en/tickets-portal. On the ticket portal, you have additional filter and search features. Also, you don't just see your own tickets, but also the tickets your work colleagues have opened.
To create a ticket, simply use the help widget again which is visible on the ticket portal as well.
News
In the news sections, we'll announce product-related news such as the introduction of this new support tooling or release notes.
FAQ
Who sees the help widget?
All tour operators users. Thus, agent user and users not logged in don't see the help widget.