Update - 4.11.2025
Migration to new tooling postponed by 1 week to Saturday Nov 15, 2025.
We're excited to announce that we’re upgrading our customer support tools to give you a better and more seamless experience thanks to a new, all-in-one help widget providing:
An AI agent that can instantly answer your questions using our new, modernized knowledge base and API documentation
The ticket creation and overview, and an additional ticket portal linked in the widget and providing auto-login (thus, no separate login is needed anymore)
Integration of our status page (http://status.nezasa.com) directly into the widget to have all-in-one place
A modernized knowledge base, fully integrated into the help widget and with better search to quickly find the articles you are looking for
News & Announcements section
More details about the new help widget here.
In this context, we are also re-vamping the NPS surveys and the BucketList for sharing your product ideas. Both of these will be taken offline at first, and then later in Q4 be re-launched.
Here the Timeline of the Transition
Wed, Oct 29, 2025: NPS surveys and BucketList will be taken offline.
Sat, Nov 15th, 2025: Migration of all our customers to the new tooling.
Dec 2025 / Jan 2026: Re-launch of BucketList, NPS surveys. Extensions to the new AI support agent and further fine-tuning.
Remarks
There is no action required by you
(unless you built additional tooling on your side that interacts with our support tools)Existing data will be migrated. This covers tickets, NPS survey data, and product suggestions submitted in BucketList.
Once migrated, your Zendesk login will become invalid.
We are looking forward to the new, enhanced tooling and are confident that this new system will help us to provide you with faster and more efficient support.
If you have any questions, please feel free to reach out directly to the Nezasa Support team or to your Customer Success Manager.