Introduction
Most modern browsers support adding custom search engines and assign a short key. This is a ideal solution for power users to quickly search the Nezasa ticket portal and it works almost with a keyboard-only approach.
The article will describe the approach with Chrome. But similar options exist for the other browsers. Here the links to the "custom search engine" help articles of a few popular browsers: Chrome, Edge, Firefox. In general, the process for other browsers involves performing a search on the target site, copying the search URL, and adding it as a custom "Keyword Search" or "Site Search" while replacing the search term with the query placeholder (often %s).
Prerequisites
You can only access the ticket portal once authenticated. This has to happen by you logging in into TripBuilder. The authenticated session will stay active for a few days. In case you use the search engine approach and you see errors when landing on the ticket portal, chances are that you are not logged in anymore.
How It Works
Let's start by showing how the power search will work.
Assume you are in Chrome and you want to search for a ticket by a query. That can be the ticket ID "1234" or any string like "airport XYZ has wrong name".
Click into the URL field or hit
Command + Lon MacOs orCtrl + Lon Windows.
Type
tpfor the custom search engine and the query "1234". Hit enter.
You directly land in the ticket portal with your query applied and the search results.
Example:
Browser Configuration
This instructions are for Chrome.
Open Chrome
Log into TripBuilder.
Go to your ticket portal via help widget and do a dummy search, e.g., by entering "test" into the search field. In the browser URL field you'll see something like
https://help.tripbuilder.app/en/tickets-portal/companies/<id>?q=testwhere<id>is a longer string identifying your company in Intercom.
Go to Chrome / Settings / Search engine / "Manage search engines and site search" or browse directly to this URL
chrome://settings/searchEngines
Click on "Add" in the section "Site search"
Fill in the form that appears as follows:
Name: "Nezasa Ticket Portal" (you can pick any name you like)
Shortcut: "tp" (or any shortcut you like, even a single letter works)
URL: Use the URL you copied from Step 3. You must replace the search term (
test) with the placeholder%s(this is what tells the browser where to insert your future search query). Do not change any other part of the URL, including the long company ID.
Example structure (your ID will be different):
https://help.tripbuilder.app/en/tickets-portal/companies/XYZ123ABCDEF?q=%s
Click "Add". Ready!
A Last Hint
This approach works great for the search engines of most websites. For example, you could do the same for the knowledge base. Simply use its search URL which is https://help.tripbuilder.app/en/?q= in the URL for the site search configuration and give it a shortcut like kb and you are good to go!