AskNez will be replaced by the new support agent, Fin AI. Launch in Nov 2025. Read the announcement.
Introduction
AskNez is an intelligent AI assistant that leverages the power of artificial intelligence to provide quick and relevant answers to your queries, making it easier to find the information you need. It has been trained on our Knowledge Base and API documentation. Whether you're searching for details on a specific feature in our knowledge base or looking up API endpoints and parameters, AskNez is here to help.
What AskNez Can Do
AskNez is built to simplify your search for information by:
Answering Your Questions: Get direct, concise answers to your queries about our products, features, and API.
Navigating the Knowledge Base: Ask questions in natural language, and AskNez will intelligently guide you to the most relevant articles and topics.
Assisting with API Queries: Quickly retrieve detailed information on API usage, including specific endpoints, required parameters, and helpful examples.
How to Access and Use AskNez
AskNez is designed for intuitive use:
Accessing AskNez: You'll find AskNez in TripBuilder’s Cockpit’s Resource Center (question mark icon on the header bar)
Starting a Conversation: To begin, type your question into the provided chat box. AskNez will immediately start processing your query.
Tips for Effective Questioning:
Be Specific: The more precise your question, the better AskNez can understand and respond.
Use Nezasa glossary: Include key terms related to your query.
Rephrase if Needed: If the initial answer isn't quite what you're looking for, try rephrasing your question or breaking it down into smaller parts.
Understanding Beta Mode
AskNez is currently in Beta mode. This means:
Ongoing Development: We are actively developing and refining AskNez. Your feedback during this period is crucial for its improvement.
Reporting Issues and Feedback: If you encounter an inaccurate answer or have suggestions for improvement, please contact our support team at [email protected]. Your input helps us make AskNez better for everyone.
Accuracy of Responses
Potential for Inaccuracy: Please note that the AI used may give wrong answers or invent facts (so-called hallucinations). While AskNez tries to catch those cases and be as accurate as possible, it's an evolving technology.
Importance of Double-Checking: We strongly encourage you to always double-check any critical information provided by AskNez against our official articles and documentation. To assist with this, all responses will include links to the documentation used to provide the answer. This will also allow you to easily dive deeper into the topic if you need more detailed information than the summary provided.
Examples of Questions You Can Ask
Here are some examples of what you can ask AskNez:
Knowledge Base Queries:
"How do I reset my account password?"
"How do I set up new users in TripBuilder?"
"How do I create an accommodation in TripBuilder’s inventory?"
API Queries:
"What APIs are available in Nezasa?"
"Does the Nezasa Booking API include pricing information?"
Data Freshness
The chatbot updates its own database from the product knowledge base articles and all API documentation on a weekly basis.
Data Security
Nezasa uses OpenAI's API Platform with their own API keys. The API Platform guarantees the following (quotes from the OpenAI Enterprise Privacy Terms):
Data Usage and Retention:
We do not train on your business data
After 30 days, API inputs and outputs are removed from our systems.
You own your inputs and outputs.
Security, Encryption:
Enterprise-level authentication through SAML SSO
We’ve been audited for SOC 2 compliance
Data encryption at rest (AES-256) and in transit (TLS 1.2+)
What's Next for AskNez
We are committed to making AskNez an increasingly powerful and accurate tool. We will continue to improve its understanding, expand its knowledge base, and introduce new features based on user feedback. We encourage you to keep using AskNez and share your thoughts to help us shape its future.
Frequently Asked Questions (FAQ)
Q: Will AskNez replace the existing search functionality?
A: No, AskNez is designed to augment and enhance your search experience, not replace it. You can still use the traditional search available in the Knowledge Base.
Q: Can AskNez access my personal account data?
A: AskNez does not access your personal account data. Its responses are based solely on our public knowledge base and API documentation.
Q: What if AskNez cannot answer my question?
A: If AskNez can't find an answer, it will let you know. In such cases, please try rephrasing your question, using the traditional search, or contacting our support team.