Overview
Customer itineraries in the Agent Centre include all itineraries accessible to a travel agent, regardless of their status. Due to the potentially high volume of itineraries, search and filter functionalities are available to help agents quickly locate the relevant itineraries for follow-up.
Identify Itineraries
Agents can search for and filter itineraries using two approaches, which can also be combined for more precise results:
Search Itineraries By Text: This feature allows you to search for itineraries using passenger names, passport numbers, or itinerary IDs.
Filter by Status: This feature lets you filter itineraries based on their status. Ten filtering status are available.
Filtering Options by Status
All | Displays all itineraries, regardless of their status. |
In Planning | Itineraries where the planning process has begun (i.e., after clicking "Create Itinerary") but has not advanced beyond the initial stages. |
Checkout Started | Itineraries that have initiated the Checkout process in the Planner (e.g. by clicking "Checkout Now"). |
Booking Requested | Itineraries with one or more components that are on-request and require "Manual Processing". |
Confirmed by Supplier | Itineraries for which the supplier has verified booking. |
Cancellation Completed | Itineraries that have been cancelled. |
Change Initiated | Itineraries where a booking change process has begun. |
Change Requested | Itineraries with one or more components on-request after completing a booking change. |
Change Completed | Itineraries where a booking change has been finalised. |
Option Booking | Itineraries with an option booking. Applicable only to customers with CRS integration allowing for option bookings. |