Overview
TripBuilder enables Tour Operators to add surcharges at the itinerary level. This is useful for reflecting service and booking fees or any applicable taxes in the price, making the pricing structure easier to manage.
Surcharges can be set as a percentage or an absolute value on top of the calculated costs. Besides a default surcharge value, you can also have destination-specific surcharges per country and/or area.
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How to Set a Tour Operator Surcharge
Go to Settings
Click on Tour Operator Surcharges, listed under Pricing on the left menu
3. Click on the Create Tour Operator Surcharges button at the top-right corner of the screen
Please note: Alternatively, you can modify an existing surcharge by clicking the pencil icon. The procedures specified below apply to both new surcharge creation and existing surcharge modification.
A new page, New Tour Operator Surcharges, appears:
The details required can be categorised into three areas:
General definition
Default surcharge
Geographical surcharge override
We explain each of these below.
After defining a surcharge, click on the Save button
General definition
The area comprises three fields:
Name: a name to help you identify the surcharge
Distribution Channel: Choose the relevant distribution channel for which the surcharge applies. If no channel is selected, the surcharge applies to all itineraries. If multiple surcharges are defined, the system prioritises and applies the more specific rule.
Example
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Calculation Strategy: Defines the way the surcharge is calculated, either:
Sales Price including taxes: The basis for the surcharge calculation uses the total sales price. It also takes taxes already calculated into the sales price (e.g., airfare or airport tax).
Sales Price excluding taxes: The basis for the surcharge calculation uses the sales price excluding any taxes.
Default surcharge
The area comprises four fields:
Relative: Set a surcharge percentage added to the total price
Absolute Currency and Absolute Value: Use these fields to set a fixed amount surcharge
Valid from: Set the date from when you want the surcharge to apply. When creating a new surcharge, the date must be in the future.
Note: If both relative and absolute amounts are defined, then the surcharge combines both, first the relative percentage and then the absolute amount.
Geographical surcharge override
The area comprises two fields:
Countries: Set specific surcharge values for the destination country
Areas: Set specific surcharge values for destination areas
While a default surcharge is defined and applied to every itinerary in general, it is possible to have a specific surcharge per destination to configure overrides for particular countries and areas.
In the screenshot, a surcharge configuration of 10% applies to itineraries in general. However, if the itinerary goes to Portugal, a surcharge of 23% is used and in the case of Spain, a surcharge of 21%. A new layer of overrides is defined if the itinerary goes to the islands of these countries (Madeira or Canary Islands). Then, 22% and 7% configurations are applied, respectively.
Note: For destination-specific configurations, the start of the ground program of the itinerary is relevant. If an itinerary departs in Frankfurt (FRA) by plane and the ground program starts in Madrid, then the Spain surcharge of 21% is applied. For itineraries going through multiple countries, the first ground program is used for surcharge selection.
Tour Operator Surcharge Visibility
Surcharges are part of the customer sales price (externally visible) and sales price (internally visible), independently from the calculation strategy selected and having a relative or absolute definition. Its breakdown is only visible to Tour Operators in Customer Care (Services & Price List page).
Surcharges are never displayed to the traveller, not even when a price breakdown is available, as is the case of:
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