Overview
The "Order History" page allows Customer Care users to access the complete history of all booking orders, any modifications made, and cancellations for a chosen itinerary. You can view details such as order IDs, types of products, order dates, prices, and status.
Important:
This feature is in the Beta version and needs to be enabled by Nezasa.
Please contact our support team to enable the feature flag available at Distribution Channel > Nezasa-Only > Order History for Customer Care users.
Once activated, this feature is available to users with the following roles:
Company admin
Employee admin
Employee with full permission
Employee with customer care only role
Accessing the "Order History" Page
To access the "Order History" page, please follow these steps:
Navigate to Customer Care
Find the itinerary for which you'd like to review the order history and details and click on its ID link
On the itinerary's left side menu under Behind the Scenes, select Order History
The Order History page will then be presented, providing details of all checkouts and orders executed for the selected itinerary
Page Structure
The page consists of three main sections:
All Checkouts: This provides an overview of each checkout, the creation and modification times, regular versus manual booking/booking changes and identifiers for itinerary versions and checkout.
All Orders: This section shows an overall view of orders, focusing on total pricing and fees.
Order Positions: This gives a detailed view of each ordered component with descriptive information, external (live supply) and internal (inventory) references, booking status, pricing, and cancellation rules.
Please note: In a reselling context, it will also display both net and sales prices from the viewpoint of the Tour Operator/Itinerary Owner acting as a reseller.
All Checkouts
In this section the Scope column identifies the type of Booking operation, with further details provided in the Status column. The Scope column can hold two values:
Light: applies to a Manual Booking Change operation (Status show as "BookingChangeCompleted")
Regular: applies to a Booking operation (Status show as "BookingCompleted") or Booking Change operation (Status show as "BookingChangeCompleted")
The screenshot below illustrates the three scenarios.
Example Scenario
Follows an example of how an order history would represent three booking operations:
Initial booking of seven hotels
Booking change wherein one hotel was cancelled and one single-day activity was booked
Booking change wherein a rental car was booked