Customer Care is the place where all itineraries are listed, and the booking procedure takes place. In Customer Care, a basic set of features and actions are available. The amount and possibilities may vary depending on your product plan and your defined booking process.
When we talk about itinerary actions, we refer to the red action button (see below) on the itinerary overview and detail pages, located under Customer Care. The actions vary depending on the booking status of the itinerary.
The following table shows the possible actions allowed under the action button depending on the booking status of the itinerary,
Status | Action | Description |
In Planning | Print Documentation |
|
| Discard Itinerary | |
| Add Promo Code |
|
Checkout Started | Print Documentation | |
| Book |
|
| Option |
|
| Discard Itinerary | |
| Add Promo Code | |
Action Required | Retry Failed Bookings | |
| Initiate Booking Change | |
| Confirm Booking Manually | |
Confirmed by Supplier | Print Documentation | |
| Cancel Booking | |
| Initiate Booking Change | |
Cancellation | Print Documentation |
Available actions for failed booking changes may include retrying or discarding the booking change. Verify the supplier-side status before taking either action.
For failed booking and booking-change recovery steps, see Post Booking Rescue Tools.