Customer Care is the place where all itineraries are listed, and the booking procedure takes place. In Customer Care, a basic set of features and actions are available. The amount and possibilities may vary depending on your product plan and your defined booking process.
When we talk about itinerary actions, we refer to the red action button (see below) on the itinerary overview and detail pages, located under Customer Care. The actions vary depending on the booking status of the itinerary.
The following table shows the possible actions allowed under the action button depending on the booking status of the itinerary,
Status | Action | Description |
In Planning | Print Documentation |
|
| Discard Itinerary | |
| Add Promo Code |
|
Checkout Started | Print Documentation | |
| Book |
|
| Option |
|
| Discard Itinerary | |
| Add Promo Code | |
Action Required | Retry Failed Bookings | |
| Initiate Booking Change | |
| Confirm Booking Manually | |
Confirmed by Supplier | Print Documentation | |
| Cancel Booking | |
| Initiate Booking Change | |
Cancellation | Print Documentation |
Remove selected flight PNRs
The Remove Flights action applies to complex itineraries containing multiple flight PNRs. It lets you select one or more PNRs using their booking references and associated flight details.
Open the Actions menu.
Select Remove Flights.
Select the PNR or PNRs you want to remove.
Review the confirmation, which shows the number of PNRs to be removed. The confirmation control remains disabled until you select at least one PNR.
Confirm the removal.
Important: Removing flight PNRs is irreversible.
Only the selected PNRs and their flight segments are removed. Unselected PNRs remain on the itinerary. System-inserted airport transit components are handled only in relation to the affected flights, not across all flights in the itinerary.
Available actions for failed booking changes may include retrying or discarding the booking change. Verify the supplier-side status before taking either action.
For failed booking and booking-change recovery steps, see Post Booking Rescue Tools.