In the Customer Care section, users can manage itineraries while providing support throughout the booking process and conducting several post-booking operations.

The default view in Customer Care is the Itinerary Dashboard. However, additional sections may be available in the top navigation bar depending on the configuration set in the Distribution Channel settings. The possible areas include:

The itinerary dashboard allows an overview of all itineraries initiated in TripBuilder. This includes every itinerary created using the application, whether by you, agents or the customers, each identified by unique IDs. The dashboard allows easy search, filtering, and retrieval of the required itinerary. Text queries sort matching itineraries by relevance, so the most accurate itinerary matches appear first. Text search can be combined with the available filters to narrow operational result sets. For changing how many Customer Care results display per page, see Customer Care - Increase Number of Results.

Upon selecting a specific itinerary, users can access comprehensive details on the trip, including the itinerary, travel components/products, pricing, margins, travel documentation, and a record of past alterations. Moreover, various post-booking operations, such as booking modifications and cancellations, are also possible.

When the itinerary is associated with a travel agency, Customer Care can display the agency phone number and email address in an information pop-up next to the agent or agency name.

Clicking on the "Group Tours" link at the top navigation bar, the Customer Care user accesses the Group Tours feature.

Clicking on the "Components" link at the top navigation bar, the Customer Care user will have access to all components referenced in itineraries. Text queries in the Components section prioritise the most relevant component matches and can be combined with the available filters.

Clicking on the "Promo Codes" link at the top navigation bar, the Customer Care user will have access to a dedicated area with the same name.