Overview
The Services & Price List page provides a comprehensive view of your itinerary-related pricing, components, and services you've selected, along with their current statuses.
Services & Price List Areas
The Services & Price List is divided into several sections, including:
Official sales price
Detailed internal price breakdown
Overview of the profit margins per product category based on your set markups
General and accommodation preferences (e.g. room allocation)
Display options for components (including placeholders and cancellation policies & fees)
Information per added component, such as:
Date / Date Range
Description
Supplier Information
Net & Sales Price
Status
Note: On each product type table (i.e. Transportation, Transfers, Accommodations, Activities and Rental Car) within the itinerary, a Supplier column indicates the entity responsible for the booking in relation to the travel brand. For example:
In hotel supply, the bedbank is listed as the Supplier, even if a technical intermediary (e.g. TravelGateX) is involved in the API communication.
Certain entities serve as consolidators in car rentals, like SunnyCars, who are then responsible for the booking. This is why SunnyCars is listed as the Supplier, not the local fleet provider (e.g., Thrifty)
Component Status Colours
Itinerary components are assigned a status, each represented by a specific colour. These colour codes provide a quick visual reference to help manage and monitor itinerary components efficiently.:
Green: Indicates a final status, such as "Booked" or "Cancelled." This means the component has been successfully processed and requires no further action.
Blue: This represents an intermediate status resulting from an automated process. For example, TripBuilder is booking a component and is awaiting supplier confirmation.
Orange: Highlights components that require manual intervention by the tour operator. These can be ad-hoc components that do not have an automated routine.
Red: This colour denotes failures. It alerts users to issues that require attention and manual intervention to resolve.
Processing Fees
A processing fee can be added to an itinerary to cover use cases where agent work is required to attend to special requests or booking changes.
Only one processing fee per itinerary can be created, with the following steps:
In the Internal Prices area, click on the red pencil edit link in the Processing Fees row.
A popup "Edit Processing Fees" is presented
Enter the value for the processing fee and click the OK button
The Processing Fees row is updated with the new value, which can later be edited if required
Once a processing fee is applied, the Customer Care user will see the additional charge included in the Customer Sales Price
A history of processing fee changes is available on the itinerary's “Overview” page, in the “Itinerary History” section
Important: This feature can only be enabled by Nezasa admin users in General Settings > Enable Processing Fee Editing. The configuration applies to all Distribution Channels. Please contact our support team for more details.
Display Options
Two display options are available for itinerary components, each providing additional support information.
Display Placeholder Components
A placeholder is not directly bookable but acts as a stand-in that an actual component can later replace. For instance, you might have an itinerary with four stops but only three accommodation selections or a "shuttle" transfer connection between an airport and a stop that hasn't been chosen yet.
The first example is represented in the following screenshot.
Note: This option only appears when a product placeholder exists in the itinerary without a linked component; otherwise, the option would be irrelevant (example in the following screenshot).
Display Cancellation Policies & Fees
This option is essential, especially when dealing with live supply, where cancellation rules are externally defined and can be dynamic in time. When selected, it can display different information based on the current itinerary status:
For non-cancelled itineraries, the Cancellation Policy (also known as the Cancellation Rule) is displayed for each applicable component under the Description column
Note: The activity "Alcatraz and Golden Gate Bridge bike guided tour, San Francisco" is an example of a non-refundable Cancellation Policy. This can be inferred as the start date is the itinerary creation date (e.g. 2023.12.18), the end date coincides with the component's start date (e.g. 2024.02.06), and the cancellation fee equals the component's total net price
For cancelled itineraries, the Cancellation Policy is replaced by a Cancellation Policy Fee field in the Description column, indicating the exact fee charged when the itinerary was cancelled
Note: The Cancellation Policy Fee can have one of three values, depending on when the cancellation occurred:
None: The component was fully refundable
Less than the Net Price: The component was partially refundable
Equal to the Net Price: The component was non-refundable