Overview
The "Edit PAX Details" feature allows travel agents to edit passenger (PAX) names for a specific itinerary directly from the Agent Center. If the itinerary includes components marked as “Booked” or “On Request,” the agent will trigger email notifications to communicate the PAX changes to suppliers.
Steps to Enable the Feature
Navigate to Settings
Click on Distribution Channels
Select your TripBuilder ID
Go to the Agent Center tab
Enable the setting Show “Edit PAX Details” action
Click Save
Using the feature in the Agent Center
Go to the TripBuilder Dashboard
Click on Customer Itineraries
The Agent Center page will be displayed
Locate the itinerary to be edited using text search and/or status filtering
Click on the three dots button to access actions applicable to the itinerary
Select Edit Pax Details
A modal will appear listing all passengers on the itinerary, with their information initially collapsed
Click on the "pencil" icon next to the passenger whose details you want to edit
The form with the passenger's data will expand
Make the necessary corrections to the passenger's data
If you need to correct data for another passenger, click the associated "pencil" icon
Once all edits are complete, click Save