Cancellations
Terms for Booking Cancellations
Note: Refer to the General Terms and Conditions of COCKPIT MARKETPLACE AG for more details on booking cancellations and modifications.
If you wish to know more about the cancellation terms of a specific travel product, please contact [email protected]
Process for Booking Cancellations
The self-service functionality to process booking cancellations can be enabled for Nezasa's TripBuilder platform. When enabled, bookings can be cancelled directly in TripBuilder Customer Care.
Modifications
Terms for Booking Modifications
The terms for booking modifications can vary depending on the supplier, the travel product, and the time of the booking. If you wish to know more about the modification terms of a specific travel product, please contact [email protected]
Process for Booking Modifications
The self-service functionality for modifying existing bookings with TripBuilder is only available when a credit line exists with COCKPIT MARKETPLACE AG (marketplace operator). Otherwise, if you wish to modify an existing booking, please contact [email protected]